Returns & Refunds – AAA Furniture
At AAA Furniture, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a hassle-free returns and refunds process. Please review our policy below for the steps and conditions related to returns and refunds.
1. Return Policy
We accept returns within 14 days of receiving your order. To be eligible for a return, your item must meet the following conditions:
Unused and Unopened: The item must be in its original, unused condition with all tags, packaging, and labels intact.
In Original Packaging: The product must be returned in the same condition and packaging in which it was delivered.
Non-Discounted Items: Items purchased at full price are eligible for returns. Discounted or clearance items are final sale and are not eligible for returns unless defective.
To initiate a return, please contact our customer service team via email at aaafurniturebd@gmail.com with the following information:
- Order number
- The reason for return
Photos of the item (if applicable) - We will review your request and guide you through the return process.
2. Non-Returnable Items
The following items are not eligible for return:
Customized or Personalized Products: Any items that have been customized or personalized according to your specifications.
Furniture that has been used or assembled.
Sale or Discounted Items: Any clearance or final sale products, unless defective.
Perishable Goods: Items that are intended for short-term use and cannot be returned due to their nature.
3. Refund Policy
Once we have received and inspected the returned item, we will notify you via email regarding the status of your refund. If your return is approved, we will issue a refund to your original payment method. Please note the following:
Processing Time: Refunds may take 5-7 business days to process after we have received the returned item. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Shipping Fees: Please note that the original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer, unless the item is defective or damaged upon arrival.
4. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately within 48 hours of delivery. We will guide you on how to return the item and issue a refund or replacement.
In case of a defective product, we will cover the cost of return shipping. You may also choose to receive a replacement item or a full refund, depending on the situation.
To report a damaged or defective item, please provide the following information:
- Order number
Photos or video of the damage or defect - Description of the issue
5. Exchange Policy
Currently, we do not offer direct exchanges. If you would like to exchange an item, please follow the returns process to return the item and place a new order for the desired product.
6. Cancellations
Orders can be canceled within 24 hours of purchase. If you wish to cancel your order, please contact us as soon as possible at aaafurniturebd@gmail.com. After this period, we may not be able to process your cancellation request.
7. How to Return an Item
To return an item, follow these steps:
- Contact Us: Email our customer service team at aaafurniturebd@gmail.com with your order number, reason for return, and any photos (if applicable).
- Get Instructions: We will send you detailed instructions on how to return the item, including the address and any other necessary information.
- Ship the Item Back: Package the item securely, and return it to us following the instructions provided.
Wait for Refund: Once we receive your return, we will process your refund and notify you by email.
8. Contact Us
If you have any questions regarding our returns and refunds policy or need assistance, please feel free to reach out:
Email: aaafurniturebd@gmail.com
Phone: 09611-162578
Please Note: AAA Furniture reserves the right to update or modify this returns and refunds policy at any time without prior notice. We recommend reviewing this page periodically for any changes.
Thank you for choosing AAA Furniture. We appreciate your business and are committed to ensuring that you have a positive shopping experience.
